Warranty & Returns
Our products are warranted to the original purchaser against defects in material and/or manufacturing for the periods shown below from the date of purchase.
Product structure/material all have 2 years warranty parts and labour
Lock/Gas Strut/Hinge/Bolts all have 1 year warranty parts and labour
The Warranty will not cover products where:
- Damage has been caused due to misuse or abuse of the product, accidents or external influences such as water and fire.
- Improper Maintenance.
- Repairs required due to normal wear and tear.
- The person or persons submitting the warranty claim are not the original purchaser.
- Repairs or alterations have been made or attempted by others.
- Please choose carefully as we do not accept returns or refunds on our products due to them being made to order.
- If you receive a product that has a defect you must notify us in writing via email with 5 days. Please ensure you include your order number and details of the defect. Once your email has been reviewed we will contact you regarding a replacement only.
- No returns accepted on Custom Orders
"Good products are built by people, who want to use it themselves"
If you have any warranty concerns please contact us, we are happy to assist in resolving any issues.